The Road to Root Cause

Have you ever received a call from someone that started with “Why is everything so slow”? I think it’s a safe assumption that everyone working in IT Operations has heard some variation of that question. The request could be anything from issue accessing Yahoo mail to a mission critical application unable to communicate with its database. The worst of these calls happen at 2am. Everyone is crabby, nobody wants to take blame or have a finger pointed at them, and there may not be solid supporting data showing slow down.

Tech Field Day 13 Preview: Uila

As part two of my Tech Field Day preview I wanted to spotlight Uila, Inc (pronounced wee-lah). Uila Inc released Uila, a root cause analysis and network monitoring solution. Their solution was announced in February 2016 as a way to address a black hole in data center management tools. As virtualization has grown in prevalence and importance a new challenge has surfaced. When a virtualized application performs poorly there is no longer one tool to narrow it down.